Support - Passwords

Q. Why can I not log in when I am using the correct username and password?
Answer:
1.   Check "Caps-Lock" is not on.

2.  Your account may be locked out - if you have had too many unsuccessful attempts at logging in, your account will get locked out. Another user will have to unlock your account by selecting Settings -> Unlock User, entering your username and clicking Unlock.
The Unlock User option may have restriced access.
Q. What is a strong password?
Answer:
A strong password has a minimum length and in this case requires a mixture of alpha-numeric and non alpha-numeric characters. Strong passwords help to ensure the security of the system. eg "j03g@npa", "aad435##a23".
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