Information for Service Providers

Acovox provides two electronic monitoring solutions to track the delivery of care. The solutions are telephone-based and involve the care worker using the service user's phone to call a free-phone number that verifies the care worker is on-site.

• "Visit Tracker Lite" - with one phone call per visit, is our entry level system which gives traceability, accountability, on-site/attendance verification. Plus it opens the door for other electronic functions such as alerts.
• "Visit Tracker" - is our full tracking system that records visit start times and end times with two phone calls per visit. This is the modern equivalent of paper-timsheets.

Both solutions will enable you to track the delivery of care to your service users. A web site will give you access to the information 24/7 in real-time. A growing suite of reports will allow you to report on and analyse the data in many different formats.

You can save time collating and processing timesheets by care workers and administrators. Processes can be streamlined and information can be obtained at the touch of a button. You can save money on your current monitoring, as you staff will require less supervision.

Your staff will be safer as you will know where they are throughout the day or night. Service users will also be safer, as their care can be monitored remotely in real-time. Alerts can be raised if visits are missed or late, enabling them to be dealt with on the day.

Whether your rostering is done by hand or by computer, “Visit Tracker” will run alongside. We will be offering our own visit planning solution in the future or we can integrate with your system.

You don't have to purchase or maintain expensive hardware or software. You don't have to rely on high-tech equipment that can break or run out of batteries. You just use the service user's land-line telephone.

Acovox Uses State of The Art Technology:

• The Phone System
  The phone system has been developed in-house and gives a lot of flexibility to meet your needs into the future.
  
  
• The Website
  The website brings 24/7 access from anywhere in the world, as well as reliability and portability. It also means that you have no need to purchase and maintain expensive hardware and software.
  
  
• Voice Over IP / Voice Over Internet
  "VOIP" technology gives low telephony costs and significantly lower call costs.
  
  
• Hosted Technology
  Hosted technology means managed hardware, regular backups and contingency.
  
  
• Latest Development Tools
  The use of the latest development tools mean lower development costs and a quick turn-around time for development of new features.

“Visit Tracker” is an answered service meaning that phone calls are answered by the telephone system or IVR. This gives us much more flexibility than an unanswered system to add new features into the future. This extra flexibility outweighs the small cost of the calls.

The use of telephone technology means you are benefiting from the supposed "five-nines" reliability of the phone system. The phone call contains a 'CallerId' which essentially verifies that the care worker is actually on site, using the service user's phone.

With Visit Tracker there are no capital expenses. You can be up and running in days. All you need is an internet connection. Implementation and also costs can be phased in gradually team-by-team or region by region. It is also a new product and will evolve over the coming years.

Our solution has low costs, is easy to access, easy to use, and is flexible to meet your needs into the future.

Why not request access to our demo company, and take the system for a test-drive.