Information for Service Commissioners
Visit Tracker is an electronic monitoring system for domiciliary or
home care organisations. It monitors care as it is being delivered in real-time.
The system is telephone-based and uses the service user's phone to prove the care
worker is actually in the client's home.
The key benefits of using electronic monitoring are:
- To ensure the delivery of care
- To reduce costs by paying for service delivered
- To reduce administration of timesheets and invoices and streamline processes
- To improve the safety of care workers
- To improve quality of service
We believe the best use of Visit Tracker is to replace paper timesheets and reduce administration
costs for both service commissioners and service providers alike.
Visit Tracker Advantages
A Low Cost, Hosted, Online Service
Our system is fully hosted, and fully online. It uses the latest technology that has low running costs,
and low call costs. Web technology and 'Voice Over Internet' telephony. Hosted technology means you have
no up-front capital expenditure, and no expensive hardware or software to purchase and maintain.
Data is managed for you centrally.
For In-House, or External Provision
Visit Tracker is designed more towards the service provider, as it provides care worker
and client identification, through a telephone dialog. It is designed to operate from
landline phones or mobile phones where a landline is not available. It also operates from a shared phone.
It is ideal for local authority or health trust in-house operations, or for external homecare provision.
You can either own the system and allow service providers access to it, or the service providers can own
the system and permit you access to the data online, or via verified reports.
Verification (On-site / Full)
We provide 'On-Site' verification that indicates the care worker was on-site, using the client's phone.
We also have 'Full' verification, which indicates that a care worker used the client's landline phone
to log the start and end of the visit. Reports show a breakdown of which visits are fully verified just onsite
or not verified.
Fully Developed in-house
Visit Tracker has been fully developed in-house, including the phone system.
This means we are not reliant on third parties for enhancements, and can provide
tailored telephone services as well as tailored web enhancements.
Advantages of Telephone Technology
The use of "telephone technology" means you are benefiting from the supposed "five-nines"
reliability of the phone system. The phone call contains a 'CallerId' which verifies that the
care worker is actually using the client's landline telephone. You are not reliant on
rechargeable batteries, you don't need to pay for expensive high-tech gadgetry, you just use
the service user's phone.
Visit Tracker is our core product, but we have plans to develop many
add-on features that will provide further functionality and savings.
Tele-Medicine
Health Trusts may be interested in our tele-medicine services that will record medical data
such as blood pressure, heart rate, glucose levels etc over the phone.
Visit Tracker is a tracking system and currently has no scheduling or rostering capability.
It is our intention to provide an online interface (web service) to enable systems to integrate
with our data, but we will also be developing our own online "Visit Planner" feature.
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