What is tracked and why?

• Visit start time
  Indicates the exact time the visit started. This also indicates the time a care worker starts a shift or starts back to work after a break.
  
  
• Visit end time
  This is the time the visit finished. It also indicates when a care worker finishes a shift, breaks for lunch etc.
  
  
• Visit duration
  Visit duration is calculated using the above times.
  
  
• Carer Identification
  Each carer has a unique 5 digit user-id. By identifying the care worker we can produce accurate reports based on care worker.
  
  
• Client Identification
  Each client has a unique 5 digit client-id. By identifying the client we can produce accurate reports based on client.
  
  
• Caller-Id
  Each telephone call contains a caller-id that the system picks up. The caller-id is the calling telephone number, and in the case of the service user, it is the service user's telephone number. By matching the caller-id to the client's telephone number in the database we are able to determine if the care worker is in the client's house. If the client-id and caller-id match we set verification flags...
  
  
• Location Verified or On-Site Verified
  The "Location Verified" flag is set if at least one of the calls came from the service user's home.
  
  
• Fully Verified
  The "Fully Verified" flag is set if both of the calls came from the service user's home. "Fully Verified" means both location and visit duration are verified.