How does Visit Tracker work?
Visit Tracker consists of two main components: the phone system and the web site.
The phone system answers the calls from care workers as they log in and out.
The web site provides access to the information, for setting up carer and client
records and obtaining reports. The website is accessible by clicking on the 'login' link above.
How does the Phone System work?
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Care
Worker
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Phone
System
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At the start and end of each visit, the care worker rings a freephone number using the client's telephone.
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An automated system answers the call and prompts the carer worker for their ID
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The care worker enters their 5-digit ID using the telephone keypad
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If required, the phone system prompts the care worker for the client-ID
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If prompted, the care worker enters the 5-digit client-ID
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The phone system prompts the care worker for the service code:
Visit start or visit end
(Further service codes can be set up.)
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The care worker enters the service code
1 - Visit Start, 2 - Visit End
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The system hangs up
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Please click here for information about the web site.
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